Apple released an update late Thursday to fix a software glitch in its new mobile operating system, iOS 8, for iPhones and iPads, but reports of trouble persisted on Friday.
The updated version, iOS 8.0.2, was issued to address problems that emerged as soon as users began downloading iOS 8.0.1 on Wednesday. As CNET reported, it quickly became apparent that iPhones running the software could no longer connect to a cellular network to make calls. In addition, the Touch ID fingerprint sensor on some devices stopped working, meaning people could not unlock their phones.
Apple reacted quickly, putting a stop to the 8.0.1 update after a little over an hour, and promising that 8.0.2 would come quickly. It also issued a workaround for those who'd lost cell service or the use of the Touch ID feature.
"iOS 8.0.2 ... fixes an issue that affected iPhone 6 andiPhone 6 Plus users who downloaded iOS 8.0.1, and includes improvements and bug fixes originally in iOS 8.0.1," the company said in a statement Thursday. "We apologize for inconveniencing the iPhone 6 and iPhone 6 Plus users who were impacted by the bug in iOS 8.0.1."
However, as users around the world got their hands on iOS 8.0.2, some continued to report issues.Macrumors.com said some users in Australia were still experiencing Touch ID and cellular connection problems after updating to iOS 8.0.2.
As Apple scrambled to deal with the unexpected technical issues and negative publicity, analysts said the company's response may be more important than the glitch itself.
"There's a certain perception that Apple has to get things right, and when they don't, the whole company gets questioned," said Carolina Milanesi, chief of research at Kantar Worldpanel. "But they came out and said 'We apologize; we're working 24/7 to fix it.' I think that's what matters."
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